Have a question? You're in the right place. This page covers frequently asked questions about both Radiant Rise and Radiant Rise Creative, including resources, products, creative services, working together, and more. Browse the sections below to find what you need.
FAQ #1: What is Radiant Rise
Radiant Rise is a personal platform created by Michelle Baldwin to share the real, imperfect parts of life that often happen behind the scenes. Through personal stories, books, resources, blog content, and honest conversations, Radiant Rise explores topics like living with invisible illness, chronic pain, mental health, neurodivergence, healing, personal growth, and learning to keep moving forward when life doesn't go as planned.
At this heart, Radiant Rise was created ti turn personal experiences into connection and to remind others going through difficult or invisible struggles that they don't have to feel alone in them.
FAQ #2: What is Radiant Rise Creative?
Radiant Rise Creative is a creative marketing and design business focused on helping small businesses build a stronger, more consistent online presence without making marketing feel overwhelming.
Services include social media content creation and strategy, branding support, Canva design, marketing materials, business cards, flyers, banners, logo design, profile optimization, marketing plans, and other creative services.
Radiant Rise Creative works directly with each client to understand their business, goals, audience, and current needs before recommending the right approach. Services are designed to be practical, personalized, and realistic for small-business owners-not a one-size-fits-all package.
FAQ #3: What is the difference between Radiant Rise and Radiant Rise Creative?
Radiant Rise and Radiant Rise Creative are connected, but they serve two different purposes.
Radiant Rise is the personal and community side. It's where Michelle shares her story, experiences, books, resources, blog content, and conversations about invisible illness, chronic pain, mental health, neurodivergence, healing, personal growth, and navigating real life.
Radiant Rise Creative is the business and creative-services side. It helps small businesses and entrepreneurs with social media, marketing, branding, content creation, design, and other creative needs.
Think of it this way: Radiant Rise is about sharing the story and creating connection. Radiant Rise Creative is about helping businesses tell their story and build their presence.
FAQ #4: How do I know whether to contact Radiant Rise or Radiant Rise Creative?
It depends on what you're looking for!
If your question is about Radiant Rise content, books, planners, resources, collaborations, the blog, or something related to Michelle's story and the Radiant Rise community, choose Radiant Rise when contacting us.
If you're interested in social media, marketing, branding, graphic design, business materials, content creation, or another creative service for your business, choose Radiant Rise Creative.
Not sure which one fits? That's completely fine. Send your message anyway and let us know what you need. We'll make sure your inquiry goes in the right direction.
Radiant Rise FAQ #1: What can I find through Radiant Rise?
Radiant Rise is home to a growing collection of personal stories, books, planners, resources, blog posts, and content created around real-life experiences and the things we don't always talk about openly.
You'll find content covering topics such as invisible illness, chronic pain, mental health, neurodivergence, relationships, healing, personal growth, everyday challenges, and learning how to navigate life when things don't always go according to plan.
Some content is deeply personal, some is educational, some is encouraging, and sometimes it's simply about finding a little humor or lightness in the middle of real life.
Radiant Rise will continue to grow as new stories, resources, products, and projects are created.
Radiant Rise FAQ #2: Where can I follow Radiant Rise and read new content?
You can follow Radiant Rise on Instagram and Facebook for new posts, personal stories, conversations, updates, and everyday content.
For longer-form content, you can also follow Radiant Rise blog and Substack, where there's more room to go deeper into topics, experiences, and conversations that don't always fit into a social media post.
New content is shared across different platforms, so you may see something a little different depending on where you follow along. You're welcome to join Radiant Rise wherever you feel most comfortable - or follow along in ore than one place so you don't miss what's new.
Radiant Rise FAQ #3: Does Radiant Rise have books available?
Yes! Books are an important part of Radiant Rise and another way Michelle shares experiences, stories, and resources beyond social media and blog.
The Radiant Rise collection includes memoirs and personal writing, books related to living with invisible illness, resources created from real-life experiences, and titles designed to help make difficult topics easier to understand and talk about.
Available titles and formats may vary, and new books and projects may be added over time. Visit the Books section of the website to see the current collection, learn more about each title, and find available purchasing options.
Radiant Rise FAQ #4: Where can I purchase Radiant Rise books?
Radiant Rise books are available through multiple online retailers, depending on the individual title and format.
You may find select titles through Amazon, Barnes & Noble, Apple Books, Google Play Books, and other available retailers. Some books or resources may also be available directly through the Radiant Rise website.
Because availability, formats, and retailers can vary from one title to another, the easiest way to find the right purchasing option is to visit the Books section of the website and select the title you're interested in. The available options for that book will be listed there.
Radiant Rise FAQ #5: Does Radiant Rise offer planners, journals, or other resources?
Yes. Radiant Rise offers more than books and social content. You may also find planners, journals, printable digital resources, and other tools created to provide practical support for everyday life.
Some resources are designed around organization, planning, routines, productivity, and breaking overwhelming tasks into more manageable steps. Others may focus on reflection, personal growth, creativity, or navigating everyday challenges.
Available products and formats may change as new resources are created, so check the website for the current collection and product details.
Radiant Rise FAQ #6: Is Radiant Rise content medical or mental health advise?
No. Radiant Rise content is created for personal storytelling, education, awareness, encouragement, and community purposes. When Michelle shares her experiences with chronic illness pain, mental health, neurodivergence, medications, treatments, healthcare, or other health-related topics, she is sharing her own experiences and what she has learned along the way.
Everyone's situation is different, and something that worked - or didn't work - for Michelle may not be appropriate for someone else.
Radiant Rise content should not be used as a substitute for individualized medical, mental health, diagnostic, or treatment advice from a qualified healthcare professional. If you have questions or concerns about your own health, medications, symptoms, or treatment, please speak with an appropriate healthcare professional.
Radiant Rise FAQ #7: Does Michelle share everything about her personal life on Radiant Rise?
No. Radiant Rise is built around honest storytelling, and Michelle shares many real experiences from her life, but sharing openly does not mean sharing everything.
Some experiences may be discussed in detail, while others may be shared only partially, much later, or not at all. Certain details may also be kept private out of respect for Michelle's own boundaries and the privacy of family members or other people involved.
What you see through Radiant Rise is genuine, but is still only one part of a much bigger life and story. Michelle decides what she feels comfortable sharing, when she is ready to share it, and which parts are meant to remain private.
Radiant Rise FAQ #8: Can I share or repost Radiant Rise content?
You're welcome to use the built-in sharing features on social media to share Radiant Rise posts, articles, and other publicly available content with others.
If you would like to repost Radiant Rise content directly to your own page, website, publication, marketing materials, or another platform, please contact Radiant Rise first for permission.
Please do not remove or alter logos, watermarks, copyright information of other identifying information from Radiant Rise content. Written content, graphics, photographs, books, resources, and other original materials should not be copied, reproduced, modified, sold, or presented as your own.
If something from Radiant Rise connected with you, sharing the original post or link is always appreciated and helps others find the original creator and conversation.
Radiant Rise FAQ #9: Can I contact Radiant Rise to share my own story or experience?
Absolutely. One of the reasons Radiant Rise exists is to create space for honest conversations and help people feel less alone in experiences that can sometimes be difficult to talk about.
If something Michelle has shared connects with your own experience, you're welcome to reach out and share your story, thoughts, or what resonated with you.
Please keep in mind that submitting or sending a story does not automatically mean it will be published, reposted, or shared publicly. If Radiant Rise would like to feature any part of something you send, permission will be requested before it is intentionally shared as your story.
You're also never expected to share more than you're comfortable with. Sometimes simply saying, "This made me feel seen," is more than enough.
Radiant Rise FAQ #10: Is Radiant Rise open to collaborations, interviews, podcasts, or features?
Yes. Radiant Rise is open to considering collaboration opportunities that genuinely align with its purpose, content, and community.
This may include podcast appearances, interviews, guest features, awareness campaigns, meaningful collaborations, book-related opportunities, or other projects that connected naturally with the topics and conversations shared through Radiant Rise.
If you have an opportunity in mind, please send an inquiry with information about who you are, your organization or platform, what you're proposing, what would be expected from Michelle, and any important dates or deadlines.
Every opportunity is reviewed individually. Reaching out does not guarantee participation, and Radiant Rise may decline opportunities that aren't the right fit.
Radiant Rise FAQ #11: How can I contact Radiant Rise?
You can contact Radiant Rise through the contact form on this website.
When sending your message, please include enough information for us to understand what you're reaching out about. Whether you have a question, want to share something, are interested in a collaboration, or simply want to say hello, you're welcome to reach out.
Because Radiant Rise is independently managed alongside other responsibilities, responses may not always be immediate. Please allow time for your message to be reviewed and answered.
For questions about marketing, social media, branding, design, or business services, please select Radiant Rise Creative when submitting your inquiry so it can be handled appropriately.
Orders & Products FAQ #1: Are all Radiant Rise products digital?
No. Products available through Radiant Rise may include digital products, physical products, or items available through third-party retailers.
The format will depend on the individual product. Before purchasing, please read the product description carefully to see whether the item is a digital download, a physical product, a book sold through an outside retailer, or another type of product.
Digital products are delivered electronically and no physical item will be mailed unless the product listing specifically states otherwise.
If you're unsure about a product before purchasing, please contact Radiant Rise with the name of the item and we'll be happy to help clarify what you'll receive.
Orders & Products FAQ #2: How do I receive my digital product after purchasing?
Digital products are delivered electronically using the delivery method provided during or after checkout. Depending on the product, you may receive access through a download link, confirmation page, email, or another method explained in the product listing.
Please make sure the email address you enter during checkout is correct and that you have access to it. If you're expecting an email and don't see it, check your spam, junk, or promotions folders as well.
Because digital products are electronic, nothing will be shipped to you unless the product description specifically states that a physical item is included.
If you've completed your purchase and still cannot access your digital product, contact Radiant Rise with your name, the email address used for the order, and your order information so we can look into the issue.
Orders & Products FAQ #3: What should I do if I didn't receive or can't access my digital download?
First, check the email address used when placing your order and look in your spam, junk, and promotions folder for any purchase or download emails.
If you received a download link but it isn't working, or you still can't locate your digital product, please contact Radiant Rise through the website.
Include your name, the email address used for the purchase, your order number if available and the name of the product you purchased. This will make it easier to locate your order and help resolve the issue.
Please do not place a second order for the same product just because you're having trouble accessing the first one. Reach out first so we can help.
Orders & Products FAQ #4: Can I print, share, copy or resell a Radiant Rise digital product?
Radiant Rise digital products are intended for the purchaser's personal use unless the individual product listing specifically states otherwise.
You may download and print your purchased product for your own personal use, including reprinting pages for yourself when appropriate for the product.
Digital files may not be shared, forwarded, uploaded for others to download, distributed, reproduced for other people, resold, or used to create products for sale. Purchasing a digital product does not transfer ownership of the design, content, or intellectual property.
Please do not remove Radiant Rise branding, copyright information, or other identifying elements from a product or present any part of it as your own work.
If your interested in using a Radiant Rise resource for a group, organization, business, classroom, event, or another purpose beyond individual personal use, please contact Radiant Rise before purchasing or distributing copies to ask about available permissions.
Orders & Products FAQ #5: Can I return, cancel, or receive a refund for my purchase?
Return, cancellation, and refund eligibility depends on the type of product purchased and where the purchase was made.
Because digital products are delivered electronically and may be accessed immediately, digital purchases are generally considered final once delivered or made available for download, except where otherwise required by applicable law.
Physical products purchased through a third-party retailer, such as a bookseller or other outside platform, are subject to that retailer's own cancellation, return, replacement, and refund policies. Please contact the retailer directly for assistance with those orders.
If you purchased an eligible product directly through the Radiant Rise website and believe there is a problem with your order, please contact Radiant Rise with your order information and a description of the issue so it can be reviewed.
Please review the individual product description and any applicable policies before completing your purchase, as additional terms may apply to specific products.
Orders & Products FAQ #6: What if I purchased a Radiant Rise book or product from another retailer?
If you purchased a Radiant Rise book or product through Amazon, Barnes & Noble, Apple Books, Google Play Books, or another third-party retailer or platform, your purchase is processed and managed by that retailer.
Questions involving payment, billing, order status, shipping, delivery, damaged or missing items, downloads, cancellations, returns, or refunds should be directed to the retailer where the purchase was made, since Radiant Rise does not have access to their customer accounts or order-processing systems.
If your question is about the actual Radiant Rise content or product rather than the transaction itself, you're still welcome to contact Radiant Rise through the website.
Orders & Products FAQ #7: What is I entered the wrong email address or information when placing my order?
If you realize that you entered an incorrect email address or other information when placing an order directly through the Radiant Rise website, please contact Radiant Rise as soon as possible.
Include your name, the correct information, the product you purchased, and your order number if available. Please do not include sensitive payment information such as your full credit card number.
While we cannot guarantee that information can be changed after an order has been processed or a digital product has been delivered, we'll review the situation and help when possible.
If the purchase was made through Amazon, Barnes & Noble, Apple Books, Google Play Books, or another third-party retailer, you'll need to contact that retailer directly to request changes to your order or account information.
Radiant Rise Creative FAQ #1: What services does Radiant Rise Creative offer?
Radiant Rise Creative offers creative marketing, social media, branding, and design services created with small businesses and entrepreneurs in mind.
Services may include social media content creation and strategy, captions, Stories, carousels, content planning, profile optimization, branding support, marketing plans, materials, logo design, and other custom creative projects.
Some services are available individually, while others may include in packages or ongoing monthly services.
Because every business has different needs, not every client needs the same combination of services. If you're unsure what would make the most sense for your business, you can submit an inquiry or schedule a free discovery call to discuss what you're currently working on and where you may need support.
Radiant Rise Creative FAQ #2: Who does Radiant Rise Creative work with?
Radiant Rise Creative primarily works with small businesses, entrepreneurs, independent professionals, and growing brands that want help creating a clearer, more consistent, and professional presence.
You do not need to have everything figured out before reaching out. Some clients may already have an established brand and simply need help with content or design, while others may be starting from the beginning and need more guidance developing their visual direction, marketing materials, or online presence.
Radiant Rise Creative is based in Florida, but many services can be provided virtually, which means you do not necessarily need to be located in Florida to work together.
If you're unsure whether your business, project, or idea is a good fit, you're welcome to submit an inquiry or schedule a free discovery call to discuss what you need.
Radiant Rise Creative FAQ #3: Do I need to know exactly which service I need before contacting Radiant Rise Creative?
Not at all. You don't need to know the name of the service, package, or exact solution before reaching out.
You may simply know that you're struggling to stay consistent on social media, your branding doesn't feel consistent, you need marketing materials, you're not sure what to post, or you have an idea for your business but aren't sure how to bring it together.
Tell us what you're working on, what feels difficult right now, and what you would like to accomplish. From there, Radiant Rise Creative can help identify which available service or option may make the most sense for your needs and budget.
If you'd rather talk it through, you can also schedule a free discovery call. There's no pressure to arrive with everything figured out - that's part of what the conversation is for.
Radiant Rise Creative FAQ #4: Can I request a custom project or a service that isn't listed on the website?
Yes! If you have a creative design, social media, branding, or marketing project in mind that you don't see specifically listed on the website, you're welcome to ask.
Send an inquiry with as much information as you currently have, including what you're trying to create, how you plan to use it, any important specifications, and your preferred deadline if you have one.
Radiant Rise Creative will review the request to determine whether the project is a good fit and whether it can reasonably be completed within the requested timeframe. If it falls outside the services currently offered, we'll let you know rather than taking on a project that isn't the right fit.
Custom projects may require a custom quote based on the scope, complexity, and requirements of the work.
Radiant Rise Creative FAQ #5: How much do Radiant Rise Creative services cost?
Pricing varies depending on the service, project scope, complexity, and what is included.
Some Radiant Rise Creative services and packages have established pricing, while custom projects may require an individual quote based on what you need.
Current pricing and package information can be found on the Radiant Rise Creative pages of this website. If your project requires a custom quote, pricing will be discussed before work begins so you know what to expect.
If you're working with a specific budget, you're welcome to mention it when you reach out. While every budget may not be able to accommodate every service or project, Radiant Rise Creative can help you understand which available options may make the most sense without pressuring you into services you don't need.
Radiant Rise Creative FAQ #6: What is the Founding Clent Special?
The Founding Client Special is a limited introductory offer created for the first three qualifying Radiant Rise Creative clients.
For the Growth Package, qualifying Founding Clients may receive the introductory rate of $425 per month for their first three months instead of the standard $549 monthly rate.
The special is limited to the first three qualifying clients and is subject to availability. Once all Founding Clients spots have been filled, the promotional rate will no longer be available to new clients.
The services included in the package, payments requirements, project expectations, approval process, revisions, and other applicable terms will be provided before services begin.
If you see the Founding Client Special advertised and would like to know whether a spot is still available, please contact Radiant Rise Creative before purchasing or making plans based on the promotional rate.
Radiant Rise Creative FAQ #7: What is a free discovery call?
A free discovery call is a no-pressure conversation where we can talk about your business, what you're currently working on, where you may be struggling, and what kind of support you're looking for.
You don't need to prepare a formal presentation or know exactly which service you need. The goal is simply to learn more about your business and give you an opportunity to ask questions about Radiant Rise Creative.
During the call, we may discuss your current marketing or social media presence, branding, content needs, upcoming projects, goals, budget, or other areas that are relevant to what you're trying to accomplish.
If Radiant Rise Creative has a service that appears to be a good fit, we can discuss possible next steps. If not, that's okay too.
A discovery call is not a commitment to purchase services, and there is no obligation to become a client afterward.
Radiant Rise Creative FAQ #8: How do I schedule a free discovery call?
Start by completing the Free Discovery Call Request form on the Radiant Rise Creative website. The form gives you a chance to share some basic information about your business and what you would like to discuss.
After your request is submitted, you'll receive the next steps for scheduling your discovery call and selecting an available appointment time.
Submitting the request form by itself does not mean an appointment has been scheduled. Your discover call is considered scheduled once you have completed the booking process and received confirmation for a specific date and time.
Please use accurate contact information when completing the form so you can receive scheduling information, confirmations, and any necessary updates regarding your appointment.
Radiant Rise Creative FAQ #9: Do I need to prepare anything for my discovery call?
You don't need to prepare anything formal for your discovery call.
It can be helpful to have your business website and social media accounts available, if you have them, along with a general idea of what you're struggling with or what you would like help accomplishing.
You're also welcome to bring examples, inspiration, questions, or ideas you've been considering - but don't worry if you don't have any of those yet.
Come as you are with whatever stage your business is currently in. You don't need perfect branding, a finished website, a detailed marketing strategy, or even the right words to explain what you need. We can talk through ti together.
The discovery call is meant to learn about your business and determine whether Radiant Rise Creative may be a good fit - not to test how prepared you are.
Radiant Rise Creative FAQ #10: What if I'm late, need to reschedule or miss my discovery call?
Life happens, and sometimes plan change. If you know you won't be able to attend your scheduled discovery call, please reschedule or contact Radiant Rise Creative as soon as possible so the appointment time can be made available again.
If you arrive late, the call may still need to end at the originally scheduled time so other commitments and appointments are not affected.
If you miss your appointment without notice, you may request another available discovery-call time. Repeated no-shows or last-minute scheduling issues may affect the ability to book additional complimentary calls.
If Radiant Rise Creative ever needs to reschedule an appointment from our side, you'll be contacted as soon as possible and given the opportunity to select another available time.
Radiant Rise Creative FAQ #11: What happens after the discovery call if I want to work with Radiant Rise Creative?
If you decide you'd like to move forward, the next steps will depend on the service or project you're interested in.
Radiant Rise Creative will confirm the recommended service, package, or project scope and provide the applicable pricing and next-step information. Depending on the project, you may also receive agreements, questionnaires, intake forms, payment instructions, request for brand materials, or other onboarding information.
You'll have an opportunity to review the details before work begins and ask questions if something is unclear.
A discovery call by itself does not start a project or reserve production time. Your project is considered officially accepted and scheduled only after the required onboarding steps, agreements, and payment requirements for that service have been completed.
Once onboarding is complete, you'll receive information about what is needed from you and what to expect as your project moves forward.
Radiant Rise Creative FAQ #12: When does work on my project officially begin?
Work begins after your project has been officially accepted and all required steps needed to start have been completed.
Depending on the service, this may include completing your agreement or project documents, submitting required payment, completing questionnaire or intake forms, providing requested content or brand materials, and granting any necessary account or file access.
Submitting an inquiry, scheduling a discovery call, discussing a project, or receiving a quote does not by itself mean that work has started or that a specific production date has been reserved.
Any estimated turnaround time begins according to the terms provided for your specific service or project and may depend on Radiant Rise Creative having everything needed from you to begin.
If required information, materials, approvals, access, or payment are delayed, the project timeline may also need to be adjusted.
Radiant Rise Creative FAQ #13: How long will my project take?
Turnaround time depends on the type, size, and complexity of your project.
Radiant Rise Creative uses estimated business-day production ranges for different services. For example, individual social media content may generally require 2 - 4 business days, while carousels and short-form content may require approximately 3 - 5 business days. Larger projects, complex digital projects, or monthly content batches may require approximately 5 - 10 business days.
Your specific timeline will depend on the service selected, current project schedule, project requirements, and whether all necessary information, materials, access, and approvals have been received.
Turnaround times are estimates rather than guaranteed delivery dates unless a specific deadline has been agreed to in writing.
Delays in receiving requested materials, feedback, approvals, access, or other information from the client may extend the timeline.
Radiant Rise Creative FAQ #14: Do you offer rush or same-day services?
Rush service may be available for select projects depending on the type of work, current workload, and requested deadline. Rush requests must be approved before the project is considered a rush project, and an additional rush fee will apply.
Radiant Rise Creative does not offer same-day turnaround. Paying a rush fee does not guarantee that every requested deadline can be accommodated.
If you have a specific date you need your project completed by, please mention it as early as possible when submitting your inquiry. We'll review the request and let you know whether the timeline is realistic before you commit to the project.
Rush availability can vary, so please do not assume a shortened turnaround is available until is has been confirmed in writing.
Radiant Rise Creative FAQ #15: How many revisions are included with my project?
Unless your specific service or agreement states otherwise, one consolidated revision round is included with your project.
A consolidated revision means reviewing the work provided to you and sending all requested changes together in one clear round of feedback. This allows Radiant Rise Creative to address your requested changes efficiently and helps prevent unnecessary delays or confusion.
For example, instead of sending one change and then sending several additional changes separately afterward, please review the full project and combine your feedback before submitting your revision request.
Requests that go beyond the included revision round may be considered an additional revision and are currently subject to a $40 additional revision fee.
A revision is intended to make reasonable adjustments to the approved project direction. Requests that substantially change the original concept, scope, format, or project requirements may require a new quote rather than being treated as a standard revision.
Any service-specific revision terms provided in your proposal, agreement, or project information will apply to that project.
Radiant Rise Creative FAQ #16: How long do I have to review and approve my content or project?
Unless otherwise stated for your specific project, clients are asked to review submitted work and provide approval or consolidated revision feedback within 3 business days.
When reviewing your project, please check the content carefully, including wording, spelling, names, dates, contact information, pricing, links, design details, and any other information specific to your business.
If changes are needed, please submit your feedback together as one consolidated revision request whenever possible.
Feedback received after the review period may affect the original project schedule, publishing schedule, or anticipated completion date. Depending on the delay and current workload, the project may need to be moved to the next available production time.
Final approval means you are confirming that you have reviewed the work and are satisfied with it. Once content or a design has been approved and finalized, changes requested afterward may be treated as additional work and may require an additional fee.
Radiant Rise Creative FAQ #17: What do I need to provide for my project?
What you'll need to provide depends on the service or project, and Radiant Rise Creative will let you know what is needed during the onboarding.
This may include your logo and brand files, brand colors and fonts, business information, website and social media links, photographs or videos, product or service details, pricing, promotions, contact information, examples or inspiration, and any other materials needed to complete the work.
For certain services, you may also need to complete questionnaires, provide access to specific accounts or shared folders, or supply additional information about your business, audience, goals, and preferences.
Please provide accurate, current information and make sure you have permission to use any photographs, graphics, logos, written content, music, or other materials you submit for use in your project.
Your project timeline may be delayed if required information, files, access, or materials are missing or provided late.
Don't worry if you don't already have every branding element or know exactly what to provide. If something is needed, Radiant Rise Creative will let you know.
Radiant Rise Creative FAQ #18: How do I send my photos, logos, videos, and other project files?
Once your project is ready to begin, Radiant Rise Creative will provide instructions for submitting the files and materials needed for your project.
When applicable, you may be provided with access to a designated client upload folder where you can submit items such as logo, brand files, photographs, videos, graphics, documents, and other project materials.
Please use the requested upload method whenever possible rather than sending project files across multiple emails, text messages, or social media DMs. Keeping everything in one place helps prevent files, instructions, and important information from being missed.
Whenever possible, upload original, high-quality files rather than screenshots or compressed copies. Clearly naming your files can also make it easier to identify what should be used.
If you're unsure how to upload something or which file format to provide, just ask. Radiant Rise Creative will let you know what is needed for your specific project.
Radiant Rise Creative FAQ #19: Will Radiant Rise Creative need access to my social media or business accounts?
It depends it depends on the service you choose. Some projects can be completed without any access to your accounts, while certain social media, profile optimization, scheduling, or account-related services may require appropriate access.
If access is needed, Radiant Rise Creative will explain which account or platform is required, why access is necessary, and how it should be provided.
Whenever a platform allows you to grant business, partner, team member, or other authorized access without sharing your personal password, that method is preferred.
Please do not send passwords or sensitive login information through social media DMs, text messages, or other unsecured messages unless you have been specifically provided with an approved method for securely sharing the information.
Only provide access that is necessary for the agreed-upon service. You remain responsible for maintaining control of your accounts and may update or revoke access when appropriate after services are completed.
Radiant Rise Creative FAQ #20: Will I get to review my social media content before it is posted?
Yes. When content approval is part of your service, you'll have an opportunity to review the content prepared for your business before it is scheduled or published.
This gives you a chance to check captions, graphics, business information, offers, dates, pricing, and other important details and either approve the content or submit your included consolidated revision feedback.
Clients are generally asked to provide approval or revision feedback within 3 business days so the planned content and production schedule can stay on track.
Depending on the service you selected, Radiant Rise Creative may create the content for you to publish yourself or may assist with planning and scheduling the approved content. Your specific service details will explain what is included.
Content will not be intentionally published on your behalf before any required client approval has been received.
Once you approve content, you are confirming that you have reviewed the information and authorized it for use. Changes requested after final approval or publication may be considered additional work.
Radiant Rise Creative FAQ #21: Can Radiant Rise Creative guarantee followers, engagement, leads, sales, or viral content?
No. Radiant Rise Creative cannot guarantee a specific number of followers, likes, comments, views, website visits, leads, sales, conversions, or other marketing results - and no individual post can be guaranteed to go viral.
Social media and marketing performance can be influenced by many factors outside of Radiant Rise Creative's control, including platform algorithms, audience behavior, industry, competition, pricing, offers, advertising, seasonality, account history, and changes made by individual platforms.
The goal o Radiant Rise Creative is to help your business build a stronger and more intentional presence through thoughtful strategy, consistent branding, useful content, and marketing support based on your individual goals.
Performance may be reviewed when analytics or reporting are included with your service, and those insights can help guide future decisions. However, past performance does not guarantee future results.
Radiant Rise Creative focuses on creating and supporting strategy - not promising numbers that cannot realistically be controlled.
Radiant Rise Creative FAQ #22: Will I own the designs or content Radiant Rise Creative creates for me?
Ownership and usage rights depend on the type of service or project and the terms provided for that specific work.
Once all required payments have been completed, clients generally receive the right to use the approved final deliverables for the intended business or marketing purposes described in their project agreement.
Certain elements may be subject to separate licensing or usage restrictions. This can include stock photography, fonts, templates, software assets, platform-provided elements, or other third-party materials that Radiant Rise Creative does not independently own and therefore cannot transfer ownership of.
Drafts, unused concepts, working files, preliminary designs, and other materials that are not part of the approved final deliverables are not automatically included.
Your proposal, agreement, or project terms will explain the rights that apply to your specific project. If you need a particular type of usage or ownership right, please discuss it before the project begins so it can be addressed appropriately.
Radiant Rise Creative FAQ #23: Will I receive editable Canva files or source files?
Not automatically. Unless editable or source files are specifically included in the service you purchased or agreed to as part of your project, your final deliverables will generally be provided in the finished file formats appropriate for their intended use.
Editable Canva files, templates, working files, source files, drafts, unused concepts, and other behind-the-scenes project materials are not automatically included simply because Radiant Rise Creative created the finished design.
If you need an editable version of the design, please mention this before the project begins. Radiant Rise Creative can let you know whether an editable file is available for that type of project and whether additional terms or fees apply.
Some designs may also contain licensed fonts, photographs, graphics, Canva elements, or other third-party assets. Access to or continued use of those elements may depend on the applicable platform, account type, or third-party license.
Your specific project agreement or service details will identify what final files and deliverables are included.
Radiant Rise Creative FAQ #24: Will Radiant Rise Creative share my completed project in its portfolio, website, or social media?
Radiant Rise Creative may request permission to feature completed client work as an example of services provided, including in a portfolio, on the website, or through social media and other promotional materials.
When applicable, any portfolio or promotional-use terms for your project will be explained in your agreement or project information.
Radiant Rise Creative understands that some projects may involve private, confidential, unreleased, or time-sensitive information. Materials that should remain confidential will not be intentionally shared publicly before they are authorized for release.
If you have specific privacy concerns do not want a particular project publicly featured, please discuss this before the project begins so the appropriate expectations can be documented.
Client passwords, private account information, confidential documents, payment information, and other sensitive information provided solely tp complete a project are never considered portfolio content.
Radiant Rise Creative FAQ #25: What happens if I need to cancel my project after it has started?
If you need to cancel a project after work has begun, please contact Radiant Rise Creative as soon as possible.
Cancellation terms depend on the service, project stage, work already completed, and the agreement or terms accepted for your project. Payments already made may be non-refundable in whole or in part once work has begun, resources have been committed, or production time has been reserved, as outlined in your applicable agreement.
Any completed work, work in progress, outstanding balance, final-file eligibility, and usage rights will be handled according to the terms of your specific project.
For ongoing or monthly services, separate cancellation or notice requirements may apply.
If an unexpected situation comes up, please communicate as early as possible. Radiant Rise Creative will review the project status and explain the applicable next steps based on your agreemennt.
Radiant Rise Creative FAQ #26: When is payment due for Radiant Rise Creative services?
Payment requirements depend on the service, package, or project you select.
Before work begins, Radiant Rise Creative will provide the applicable pricing and payment information for your project. Depending on the service, payment may be required in full before work begins, divided according to an agreed payment schedule, or billed accordingly to the terms of an ongoing service agreement.
Any required initial payment must be received before production begins or project time is reserved unless different arrangements have been confirmed in writing.
Additional charges may apply when applicable, such as approved rush service, additional revisions, added deliverables, or work requested outside the original project scope. Any additional work requiring a new charge will be discussed before it is added to your project.
Please follow the payment instructions provided with your invoice or project information. Never send full credit card numbers or other sensitive payment information through email, text messages, or social media DMs.
Your specific proposal, invoice, agreement, or service terms will always control the payment requirements for your individual project.
Radiant Rise Creative FAQ #27: Can I add more services or change the project after work has started?
Possibly. If you decide you need something additional after your project has started, just ask and Radiant Rise Creative will review the request.
Small adjustments that fall within the original project scope may be handled through the applicable revision process. However, requests that add new deliverables, services, formats, platforms, concepts, significantly change the original direction of the project may be considered additional work.
If your request changes the original project scope, Radiant Rise Creative will let you know whether an additional fee, updated quote, new agreement, or adjusted timeline is required before the additional work begins.
Adding work to an active project may also affect the original completion date.
Nothing additional will be assumed simply because it was mentioned during the project. Any work outside the original agreed scope should be confirmed before production begins on the added request.
Radiant Rise Creative FAQ #28: How should I communicate with Radiant Rise Creative during my project?
Once your project begins, Radiant Rise Creative will let you know the preferred method of communication for your specific project.
Please use the designated communication method whenever possible for project questions, feedback, approvals, revisions, and important updates. Keeping project communication in one primary place makes it easier to maintain an accurate record of decisions and helps prevent information from being overlooked.
Social media DMs are not recommended for active project instructions, approvals, revision requests, account credentials, or other important information unless Radiant Rise Creative specifically asks you to use them.
Please allow reasonable time for responses. Radiant Rise Creative is independently operated, and messages may not be answered immediately, during evenings, weekends, holidays, or outside established availability.
If something is time-sensitive, clearly identify the deadline in your message. Marking a request as urgent does not automatically make it eligible for rush service or guarantee an immediate response.
Radiant Rise Creative FAQ #29: What does "business day" mean for project timelines?
When Radiant Rise Creative provides a turnaround time in business days, the estimate refers to Monday through Friday and does not include weekends or recognized holidays.
For example, a 3-business day production period does not mean three consecutive calendar days if a weekend or holiday falls within that timeframe.
Business-day estimates also begin according to the start requirements for your specific project. The timeline may not begin simply because an inquiry was submitted, a discovery call took place, or a project was discussed. Required payment, agreements, information, files, access, or other onboarding items may need to be completed first.
Client delays in providing materials, feedback, revisions, or approvals may pause or extend the project timeline.
If your project has a specific event, launch, promotion, or other deadline, please provide that date as early as possible so Radiant Rise Creative can determine whether the requested timeline can reasonably be accomodated.
Radiant Rise Creative FAQ #30: How does Radiant Rise Creative handle my business information and confidential materials?
Radiant Rise Creative understands that completing a project may require clients to provide business information, unpublished materials, account access, files, strategies, or other information that is not intended for public use.
Information and materials provided for a project will be used as reasonably necessary to complete and manage the agreed services and will not be intentionally shared publicly simply because they were provided to Radiant Rise Creative.
Please provide account access and sensitive business information when it is necessary for your service and through the method requested for your project. Do not send full payment - card information, personal passwords, or other highly sensitive information through social media DMs, text messages, or unsecured communication methods.
If your project contains information that must remain confidential, unreleased until a specific date or subject to special restrictions, please identify that before work begins so those requirements can be discussed and documented.
Any specific confidentiality, data-handling, or access terms included in your client agreement will apply to your project.
Groupon FAQ #1: What Radiant Rise Creative services area available through Groupon?
Radiant Rise Creative may offer select services through Groupon as limited promotional options.
Depending on current availability, Groupon offers may include services such as Social Media Profile Audit & Personalized Action Plan, Basic Brand Starter Kit, Marketing Plan, or other promotional service options.
Each Groupon option has its own included deliverables, requirements, and terms. Please read the individual Groupon listing carefully before purchasing so you understand exactly what is included with the voucher you select.
A Groupon voucher applies only to the specific service and option purchased. Services, upgrades, add-ons, or additional work that are not included in the voucher may require a separate purchase or additional fee.
Groupon offerings may change over time, so the active Groupon listing should be reviewed for the most current available options.
Groupon FAQ #2: What do I do after purchasing a Radiant Rise Creative voucher?
After purchasing your Groupon voucher, please follow the redemption instructions provided with your voucher and in the Groupon offer details.
You'll need to complete the required Radiant Rise Creative redemption and intake steps so we can identify the service you purchased, collect the information needed for your project, and provide your next steps.
Purchasing a Groupon voucher does not automatically start production. Your project can move forward once the applicable redemption and onboarding requirements have been completed and Radiant Rise Creative has received the information and materials needed for your specific service.
Please keep your Groupon voucher information available during this process, as you may be asked to provide details needed to verify your purchase.
If you have purchased a voucher but are unsure what to do next, contact Radiant Rise Creative through the website and mention that your are a Groupon customer so we can point you in the right direction.
Groupon FAQ #3: How is my Groupon voucher redeemed?
Your Groupon voucher will be handled according to the redemption instructions associated with the offer you purchased.
You may be asked to provide your voucher or redemption information so Radiant Rise Creative can verify the applicable service and begin the required intake process.
Please do not mark your voucher as redeemed on your own unless the instructions provided with your Groupon offer specifically direct you to do so. Follow the redemption steps provided by Radiant Rise Creative and Groupon for your particular purchase.
Voucher verification or redemption does not necessarily mean that your completed project will be delivered immediately. Your service may still require intake information, business materials, questionnaires, approvals, or other project steps before work can begin or be completed.
If you experience a problem accessing your voucher or believe there is an issue with the voucher itself, please contact Groupon for assistance with your Groupon account or purchase. If the question is about completing your Radiant Rise Creative service after verification, contact Radiant Rise Creative.
Groupon FAQ #4: Can I change or substitute what is included in my Groupon service?
Groupon vouchers are valid for the specific Radiant Rise Creative service and option purchased. The deliverables included with your voucher are based on the description and terms of that Groupon offer.
Included services or deliverables generally cannot be exchanged for unrelated services, converted to cash, or treated as a general credit toward any Radiant Rise Creative service.
If you need something slightly different from what your voucher includes, you're welcome to ask before work begins. Depending on the request, Radiant Rise Creative may be able to offer an optional upgrade, add-on, or separately quoted service.
Any additional work, upgraded deliverables, or services outside the original Groupon offer may require an additional fee and must be agreed upon before the additional work begins.
If you're unsure what your particular voucher includes, please refer to your Groupon offer details or contact Radiant Rise Creative before submitting your project materials.
Groupon FAQ #5: Can I add other Radiant Rise Creative services to my Groupon purchase?
Yes. If you need additional support beyond what is included with your Groupon voucher, you're welcome to ask about other Radiant Rise services.
Depending on your project and current availability, you may be able to add additional deliverables, expand the original project, or purchase separate service that complements your Groupon offer.
Your Groupon voucher will continue to apply only to the specific service and deliverables included in the offer you originally purchased. Any additional services, upgrades, or work outside that scope will be priced separately and must be approved before the additional work begins.
There is never an obligation to purchase anything beyond your Groupon service. If the voucher already covers what you need, that's completely fine.
Groupon FAQ #6: Are revisions included with my Groupon service?
Revision availability depends on the specific Groupon service your purchased and the terms listed with that offer.
When one consolidated revision is included, you'll have the opportunity to review the work and submit your requested changes together in one round of feedback.
Please review the entire project before sending your revision request rather than submitting individual changes across multiple messages.
Additional revision rounds beyond what is included with your Groupon service are currently subject to a $40 additional revision fee.
Revisions are intended for reasonable adjustments to the original project direction. A request that substantially changes the original concept, service, scope, or deliverables may require an additional quote rather than being treated as a standard revision.
The terms of your specific Groupon offer will determine what is included with your purchase.
Groupon FAQ #7: How long will my Groupon project take?
Turnaround time depends on the Radiant Rise Creative service purchased, the complexity of the project, current workload, and whether all required information and materials have been received.
Purchasing or redeeming a Groupon voucher does not automatically start the project turnaround period. Before production can begin, you may need to complete intake forms or questionnaires, provide business information, submit requested files or materials, and complete any other requirements for your specific service.
Once everything needed to begin has been received, Radiant Rise Creative will follow the applicable estimated production timeframe for your service.
Turnaround times are provided in business days and are estimated rather than guaranteed delivery dates unless a specific deadline has been confirmed in writing.
Delays in providing requested information, materials, feedback, or approvals may extend the project timeline.
If you have an important launch, event, promotion, or other deadline, please mention it as early as possible. Purchasing a Groupon voucher does not guarantee that a particular deadline can be accomodated.
Groupon FAQ #8: Can I request rush service for a Groupon project?
Rush service is not automatically included with a Groupon voucher unless the specific offer states otherwise.
If you need your project sooner than the standard estimated turnaround time, you may ask whether rush service is available. Rush requests are reviewed based on the type of project, current workload, and requested deadline.
If approved, an additional rush fee will apply and must be agreed upon before rush production begins.
Radiant Rise Creative does not offer same-day turnaround, including for Groupon projects.
Please do not purchase a Groupon voucher with the assumption that a specific expedited deadline can be accommodated. If timing is important, contact Radiant Rise Creative as early as possible to discuss availability.
Groupon FAQ #9: Can I cancel my Groupon purchase or request a refund?
Purchases made through Groupon are processed by Groupon and are subject to Groupon's applicable cancellation, refund, voucher, and purchase policies.
If you are requesting a refund for the Groupon voucher itself or experiencing an issue with the purchase transaction, payment, or your Groupon account, please contact Groupon directly for assistance.
Once your Radiant Rise Creative service has been redeemed or work has begun, additional terms may apply based on the service provided, work already completed, and the terms associated with your project.
Radiant Rise Creative cannot issue a refund through Groupon or make changes to Groupon’s own refund policies.
If you’re unsure whether your issue should be handled by Groupon or Radiant Rise Creative, you’re welcome to contact Radiant Rise Creative and explain what happened. We can let you know which side of the process your question relates to.
Groupon FAQ #10: What if my Groupon voucher is expired, invalid, already redeemed, or isn't working?
If you’re having trouble accessing your Groupon voucher or it appears as expired, invalid, already redeemed, or otherwise unavailable for use, first review the voucher details and terms in your Groupon account.
Issues involving the voucher purchase, expiration status, Groupon account, payment, or Groupon’s system may need to be handled directly through Groupon.
If the voucher appears to have already been redeemed and you believe this was done in error, please do not purchase another voucher. Contact Radiant Rise Creative with your name and relevant voucher information so the situation can be reviewed, and contact Groupon if the issue involves your Groupon account or voucher status.
Any expiration dates, promotional-value restrictions, or other voucher-specific terms are governed by the applicable Groupon offer and any rights provided under applicable law.
If your voucher has already been properly verified or redeemed and your question is about the Radiant Rise Creative service itself, please contact Radiant Rise Creative for assistance.
Groupon FAQ #11: Can I purchase multiple Groupon vouchers or combine vouchers for one project?
The ability to purchase or use multiple Groupon vouchers depends on the terms of the specific Groupon offer.
Unless the offer specifically allows it, Groupon vouchers should not be assumed to be stackable, combinable, or usable together as credit toward a larger Radiant Rise Creative service or project.
If you already have one voucher and are considering purchasing another for yourself, please review the purchase limits listed on Groupon or contact Radiant Rise Creative before buying the additional voucher.
If you would like to expand your project beyond what your voucher includes, you can also ask about separately priced add-ons or additional Radiant Rise Creative services rather than purchasing another voucher.
Any purchase limits, redemption restrictions, or other voucher-specific conditions listed in the applicable Groupon offer will apply.
Groupon FAQ #12: Can I give my Groupon voucher to someone else or use it for another business?
Whether a Groupon voucher can be gifted, transferred, or used for another business depends on the terms and restrictions of the specific Groupon offer.
If you purchased a voucher as a gift, or you would like another person or business to use a voucher you originally purchased, please review the applicable Groupon terms before beginning the Radiant Rise Creative redemption process.
The person or business receiving the service will still need to complete any required intake, onboarding, questionnaires, and project requirements associated with the purchased service.
Once a Radiant Rise Creative project has been started for a particular business, transferring the remaining service to a different person or business may not be possible because work may already have been customized and completed specifically for the original client.
If you’re unsure, contact Radiant Rise Creative before beginning the project so the voucher and intended recipient can be reviewed.
Groupon FAQ #13: How do I contact Radiant Rise Creative about my Groupon service?
If you have a question about completing or starting your Radiant Rise Creative service after purchasing a Groupon voucher, you can contact Radiant Rise Creative through the website.
When reaching out, please mention that you purchased through Groupon and include your name, the service or option you purchased, and enough information for us to understand what you need help with. If applicable, have your voucher information available for verification.
Please do not send full payment-card information, account passwords, or other highly sensitive information with your message.
Questions involving the actual creative service, intake process, required materials, project status, or deliverables should be directed to Radiant Rise Creative.
Questions involving your Groupon account, Groupon payment transaction, voucher purchase, or Groupon’s refund system may need to be handled directly through Groupon.
Can’t find the answer you’re looking for? Reach out—we’re happy to point you in the right direction.
Whether your question is about Radiant Rise, a book or product, Radiant Rise Creative services, an existing project, or a Groupon purchase, use the contact form and tell us a little about what you need.
Not sure which option to choose? That’s okay too. Send your message with as much information as you have, and we’ll make sure it gets to the right place.
Please allow reasonable time for a response, as Radiant Rise and Radiant Rise Creative are independently managed.