Shipping policy
SHIPPING POLICY
Last Updated: August 8, 2026
Thank you for shopping with Radiant Rise. This Shipping Policy explains how physical and digital orders placed through our online store are processed and delivered.
1. PHYSICAL PRODUCTS
Physical products, including paperback books, hardcover books, merchandise, and other tangible items, may require processing before shipment.
Processing times may vary depending on the product, inventory availability, fulfillment method, order volume, holidays, and other circumstances.
Any estimated processing or delivery timeframe displayed at checkout or on a product page is an estimate and not a guaranteed delivery date, unless expressly stated otherwise.
2. SHIPPING RATES
Available shipping methods and applicable shipping charges will be displayed during checkout before payment is completed.
Shipping rates may vary based on the destination, package size or weight, selected delivery method, fulfillment provider, and products ordered.
Customers are responsible for applicable shipping charges unless a promotion or product listing specifically states otherwise.
3. ORDER PROCESSING
Orders are processed after successful payment authorization.
Orders placed on weekends, holidays, or outside normal processing periods may begin processing on the next applicable business day.
Some products may be fulfilled or shipped separately. As a result, an order containing multiple items may arrive in more than one package.
4. SHIPPING AND DELIVERY ESTIMATES
Delivery estimates begin after an order has been processed and transferred for shipment.
Carrier delays, weather, holidays, transportation disruptions, high shipping volumes, and other circumstances outside the reasonable control of Radiant Rise may affect delivery.
Radiant Rise cannot guarantee carrier delivery dates and is not responsible for delays caused solely by circumstances outside our reasonable control, subject to applicable law.
5. SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your address before completing checkout.
If you discover an address error, contact Radiant Rise as soon as possible. We cannot guarantee that an address can be changed after fulfillment has begun.
Additional shipping charges resulting from an incorrect or incomplete address provided by the customer may be the customer’s responsibility where permitted by law.
6. TRACKING
When tracking information is available, it may be provided by email or through your customer account after the order ships.
Tracking information may take time to update after a shipping label is created.
7. LOST OR MISSING PACKAGES
If tracking indicates that your package has been delivered but you cannot locate it, please first check the delivery location, household members, neighbors where appropriate, and information provided by the shipping carrier.
If the package still cannot be located, contact Radiant Rise so we can review the circumstances and determine what assistance may be available.
The resolution of lost or missing packages may depend on the carrier, fulfillment provider, shipping method, tracking information, and applicable law.
8. DAMAGED OR INCORRECT ORDERS
Please inspect your physical order after delivery.
If an item arrives damaged, defective, or incorrect, contact Radiant Rise as soon as reasonably possible.
We may request photographs of the product, shipping packaging, mailing label, and damage to help investigate the issue and determine an appropriate resolution.
Eligible damaged, defective, or incorrect orders will be handled in accordance with our Return and Refund Policy and applicable law.
9. RETURNED OR UNDELIVERABLE PACKAGES
Packages may be returned to the sender because of an incorrect or incomplete address, refusal of delivery, failed delivery attempts, or other circumstances.
If an order is returned to the sender, please contact us regarding available options.
Additional shipping charges for reshipment may apply when a package was returned because of inaccurate information supplied by the customer, where permitted by applicable law.
10. DIGITAL PRODUCTS
Digital products do not require physical shipping.
eBooks, digital planners, worksheets, printables, guides, and other downloadable products are delivered electronically according to the instructions provided with the order.
No physical item will be mailed when a product is identified as a digital product unless the product description specifically states otherwise.
Customers are responsible for providing an accurate email address and maintaining access to the device, internet connection, software, or account necessary to access their digital purchase.
If you experience difficulty accessing a digital order, please contact Radiant Rise for assistance.
11. INTERNATIONAL SHIPPING
Availability of international shipping may vary by product and destination.
Available destinations and shipping options will be displayed at checkout when applicable.
International customers may be responsible for customs duties, import taxes, brokerage charges, or other government-imposed fees where applicable. These charges are generally separate from the product and shipping price collected by Radiant Rise unless expressly stated otherwise.
International delivery may also be affected by customs processing and other circumstances outside our control.
12. CHANGES TO THIS POLICY
Radiant Rise may update this Shipping Policy periodically to reflect changes in fulfillment methods, carriers, products, business practices, or applicable requirements.
The “Last Updated” date above indicates the most recent revision.
13. CONTACT US
Questions or concerns regarding shipping or delivery may be submitted through the Contact Us page at radiant-rise.net.
Please include your order number when contacting us about an existing order so we can assist you more efficiently.