Contact information
CONTACT INFORMATION
Last Updated: August 8, 2026
Radiant Rise is committed to providing customers with a clear and reliable way to contact us regarding orders, products, digital purchases, shipping, returns, refunds, privacy matters, or other questions related to our website and online store.
1. CONTACT RADIANT RISE
Business Name: Radiant Rise
Website: radiant-rise.net
Email: info@radiant-rise.net
For customer service, order assistance, product questions, digital-download support, shipping concerns, returns, refunds, privacy requests, or general inquiries, please contact us at info@radiant-rise.net or through the Contact Us page on our website.
2. ORDER-RELATED INQUIRIES
When contacting Radiant Rise regarding an existing order, please provide, when available:
- Your order number;
- The name associated with the order;
- The email address used to place the order; and
- A brief description of the issue or question.
For damaged, defective, or incorrect physical products, photographs of the product, packaging, shipping label, or damage may be requested when reasonably necessary to investigate and resolve the issue.
Please do not send complete credit card numbers, banking information, passwords, or other sensitive financial information through email or our website contact forms.
3. DIGITAL PRODUCT SUPPORT
If you experience difficulty receiving, downloading, opening, or accessing an eBook, digital planner, worksheet, guide, printable, or other digital product purchased from Radiant Rise, please contact:
Please include your order number and a description of the issue whenever possible.
We will make reasonable efforts to assist with legitimate technical or delivery problems involving digital purchases.
4. RETURNS, REFUNDS AND SHIPPING
Questions concerning returns, refunds, damaged products, incorrect products, missing orders, or shipping should be directed to:
Returns, refunds, cancellations, and shipping matters remain subject to the applicable Return and Refund Policy, Shipping Policy, and other terms provided by Radiant Rise.
5. PRIVACY REQUESTS
Questions or requests concerning your personal information or privacy rights may be submitted to:
Please include “Privacy Request” in the subject line when possible.
Depending on the nature of the request and applicable law, we may request additional information reasonably necessary to verify your identity or your authority to submit a request on another person’s behalf.
Please do not provide sensitive information that we have not specifically requested.
6. COPYRIGHT AND INTELLECTUAL PROPERTY INQUIRIES
Questions or concerns regarding Radiant Rise copyrighted materials, trademarks, branding, digital products, or other intellectual property may be submitted to:
Please include “Intellectual Property” or “Copyright” in the subject line when appropriate and provide sufficient information for us to understand and review your request.
7. LEGAL OR FORMAL BUSINESS CORRESPONDENCE
Formal business or legal correspondence may be initiated by contacting:
Radiant Rise
Email: info@radiant-rise.net
Website: radiant-rise.net
Please clearly identify the nature of your request and provide sufficient contact information for a response.
Additional contact or service information may be provided when required by applicable law or reasonably necessary for a particular matter.
8. RESPONSE TIMES
Radiant Rise makes reasonable efforts to respond to customer inquiries as promptly as possible.
Response times may vary due to weekends, holidays, order volume, availability, or other circumstances.
Submitting multiple messages regarding the same issue may not result in a faster response.
9. THIRD-PARTY SERVICES
Certain aspects of an order may be handled by third-party service providers, including Shopify, payment processors, shipping carriers, fulfillment providers, or digital-delivery providers.
Radiant Rise may provide instructions or direct customers to the appropriate service when necessary to resolve an issue involving a third-party provider.
10. CHANGES TO CONTACT INFORMATION
Radiant Rise may update its business contact information or communication methods from time to time.
The most current contact information will be made available through our website or online store.
11. CONTACT US
For questions regarding Radiant Rise, our products, purchases, policies, or services, please contact:
Radiant Rise
Email: info@radiant-rise.net
Website: radiant-rise.net