Refund policy
Return & Refund Policy
Thank you for supporting Radiant Rise. We want you to feel confident when purchasing from our store. Please review the following return and refund policy before completing your purchase.
Physical Products
Eligible physical products may be returned within 14 days of delivery. To qualify for a return, the item must be unused, unread, and in the same condition in which it was received.
To request a return, please contact Radiant Rise before sending any item back. Items returned without first requesting a return may not be accepted.
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible so we can review the issue and make it right.
Photos of the item and packaging may be requested to help us resolve the issue.
Digital Products & eBooks
Due to the digital nature of eBooks, downloadable planners, worksheets, guides, and other digital products, digital purchases are generally final sale and are not eligible for returns or refunds once delivered or accessed, except where required by applicable law.
If you experience a technical problem receiving or accessing your digital purchase, please contact us so we can help resolve the issue.
Cancellations
Orders may be eligible for cancellation before fulfillment or shipment begins. Once a physical order has been fulfilled or shipped, it cannot be canceled and will instead be subject to the applicable return policy.
Digital orders generally cannot be canceled once the digital content has been delivered or accessed.
Refunds
Once an eligible return is received and inspected, you will be notified whether your refund has been approved. Approved refunds will be issued to the original payment method.
Please allow additional processing time for your bank or credit card company to post the refund.
Contact Us
If you have questions about a return, refund, damaged order, or digital purchase, please contact Radiant Rise through the contact information provided on our website.