Refund policy
RADIANT RISE
Refund, Return & Cancellation Policy
Effective Date: June 26, 2026
Last Updated: August 18, 2026
Radiant Rise is committed to providing high-quality coaching services, books, educational resources, digital products, and other offerings.
Please read this Refund, Return & Cancellation Policy carefully before purchasing a product, downloading digital content, or booking a service through Radiant Rise.
By completing a purchase or booking a service, you acknowledge and agree to the terms outlined below.
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1. Coaching Services
Complimentary Discovery Calls
Discovery Calls are provided at no cost.
If you cannot attend your scheduled call, we kindly ask that you cancel or reschedule as early as possible.
Repeated missed appointments without notice may result in restrictions on future bookings.
One-on-One Coaching Sessions
Payment is required before your scheduled coaching session unless otherwise agreed to in writing by Radiant Rise.
Rescheduling
You may reschedule a coaching appointment by providing at least 24 hours’ notice.
Payments for properly rescheduled appointments will be applied toward the rescheduled session.
Late Cancellations
Appointments canceled with less than 24 hours’ notice may be considered forfeited and may not be eligible for a refund or rescheduling, except at the sole discretion of Radiant Rise or where otherwise required by law.
Missed Appointments
If you do not attend your scheduled coaching session and have not provided prior notice, the session may be considered completed and the payment will generally not be refunded.
Late Arrival
If you arrive late to a scheduled coaching session, the session will still end at the originally scheduled time so that subsequent appointments are not affected.
Coaching Refunds
Because coaching appointments reserve dedicated time specifically for each client, completed coaching sessions are generally non-refundable.
If Radiant Rise must cancel a paid coaching session, you will be offered the option to:
• Reschedule the session at no additional charge; or
• Receive a full refund for the canceled session.
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2. Digital Products
Due to the nature of digital content and the ability to access or download it shortly after purchase, sales of digital products are generally final once access has been provided or the digital product has been delivered.
Digital products may include, but are not limited to:
• eBooks
• PDFs
• Digital journals
• Worksheets
• Templates
• Guides
• Digital planners
• Digital toolkits
• Printable resources
• Online courses
• Digital membership content
• Mobile app digital purchases
• Other downloadable or electronically delivered content
Refunds will not normally be provided after access has been granted or a download has been delivered.
Technical Problems With Digital Purchases
If you purchase a digital product but experience a technical problem that prevents you from accessing or downloading it, please contact Radiant Rise at info@radiant-rise.net.
Please include your order number, the email address used for your purchase, and a brief description of the problem.
Radiant Rise will make reasonable efforts to resolve legitimate access or delivery issues.
A technical issue that can reasonably be corrected does not automatically qualify the purchase for a refund.
Nothing in this section limits any refund or other rights you may have under applicable law.
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3. Physical Books & Products
Physical books and other eligible physical products purchased directly from Radiant Rise may be returned within 14 days of delivery, provided the item is:
• Unused and unread;
• In its original condition; and
• Suitable for resale.
Customers wishing to make a return should contact info@radiant-rise.net before sending the product back.
Please include your order number and the reason for the requested return.
Do not mail a return until you have received return instructions from Radiant Rise.
Change-of-Mind Returns
For eligible returns resulting from a change of mind, accidental purchase, or ordering the incorrect product, the customer is responsible for applicable return shipping costs.
Original shipping charges are generally non-refundable unless required by applicable law.
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4. Damaged, Defective, or Incorrect Physical Items
If a physical product arrives damaged or defective, or you receive an item different from the one you ordered, please contact Radiant Rise at info@radiant-rise.net within 7 days of delivery.
Please provide:
• Your order number;
• A description of the problem;
• Clear photographs of the affected item; and
• Photographs of the packaging when relevant to the damage.
Please keep the item and its packaging until you receive further instructions.
After reviewing the request, Radiant Rise may provide an appropriate resolution, which may include a replacement or refund.
When Radiant Rise determines that an item was damaged, defective, or incorrectly fulfilled, the customer will not be responsible for additional costs associated with an approved replacement or return.
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5. Non-Returnable Physical Items
Unless otherwise required by law, Radiant Rise may decline returns or refunds for physical products that:
• Have been used or read;
• Are returned outside the applicable return period;
• Have been damaged after delivery;
• Are missing components or materials originally included with the product;
• Are personalized or customized;
• Are returned in a condition that prevents resale; or
• Were not purchased directly from Radiant Rise.
If you purchased a Radiant Rise product through another retailer, marketplace, bookstore, or third-party platform, your purchase is generally subject to that seller’s return and refund policies.
Please contact the original seller regarding returns, refunds, replacements, or order problems involving purchases made through a third party.
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6. Refund Processing
When Radiant Rise approves a refund, it will generally be issued to the original payment method used for the purchase.
Processing times after a refund is issued may vary depending on your bank, card issuer, payment provider, or financial institution.
Radiant Rise is not responsible for processing delays caused by financial institutions or third-party payment providers.
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7. Order Cancellations
If you need to cancel an order, please contact info@radiant-rise.net as soon as possible.
Physical Orders
Radiant Rise will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped.
Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible. If eligible, the customer may request a return after receiving the order in accordance with this policy.
Digital Orders
Digital purchases generally cannot be canceled once the digital content has been delivered or access has been granted.
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8. Memberships & Subscriptions
Memberships, subscriptions, online programs, app services, or other recurring offerings may have additional billing, cancellation, renewal, and refund terms.
When applicable, those terms will be disclosed before enrollment or purchase.
If specific subscription terms conflict with this general policy, the terms presented for that particular subscription or membership will apply to the extent permitted by law.
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9. Purchases Through Third-Party Platforms
Certain Radiant Rise books, digital products, or other offerings may also be available through third-party retailers, marketplaces, bookstores, podcast platforms, app stores, or other services.
Purchases completed through a third-party platform are generally governed by that platform’s payment, cancellation, refund, return, and delivery policies.
Radiant Rise cannot directly issue refunds or modify orders processed entirely by a third-party seller when Radiant Rise does not control the transaction.
Please contact the platform or retailer where the purchase was originally completed for assistance.
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10. Chargebacks and Payment Disputes
If you have a concern regarding a Radiant Rise purchase, we encourage you to contact us at info@radiant-rise.net before initiating a chargeback or payment dispute so that we have an opportunity to investigate and resolve the issue.
Radiant Rise is committed to addressing legitimate customer concerns fairly.
Fraudulent chargebacks, intentionally false claims, or abuse of payment systems may result in restrictions on future purchases or services, where permitted by law.
Nothing in this section limits a customer’s legal right to dispute an unauthorized or otherwise legally disputable transaction with their financial institution.
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11. Exceptional Circumstances
Radiant Rise understands that unexpected situations can occur.
Requests that fall outside the standard terms of this policy may be reviewed on a case-by-case basis.
Any exception granted in one situation does not require Radiant Rise to provide the same exception in another situation.
Nothing in this policy is intended to eliminate or restrict any consumer rights that cannot legally be waived.
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12. Changes to This Policy
Radiant Rise reserves the right to update or modify this Refund, Return & Cancellation Policy from time to time.
Changes will become effective when the revised policy is published, unless otherwise stated.
Changes will not retroactively eliminate rights that applied to a completed transaction where prohibited by law.
The Last Updated date at the top of this page indicates when the policy was most recently revised.
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13. Contact Us
Questions regarding returns, refunds, cancellations, damaged items, digital-product access, or this policy may be directed to:
Radiant Rise
Website: radiant-rise.org
Email: info@radiant-rise.net
When contacting us regarding an order, please include your order number and the email address used during checkout whenever possible.
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Our Promise
Helping people feel seen, understood, and less alone.
No one should have to face life’s invisible battles alone.